Refund Policy

1. Billing Status

If paid subscriptions, checkout, paid analysis-pack purchases, or payment-method collection are not available for your account, you will not be charged for them. Charges only occur when you explicitly start and complete a paid transaction.

2. Paid Billing

If paid subscriptions or purchases become available, applicable billing, invoicing, tax handling, and refunds may be processed by Paddle, acting as Merchant of Record. We will not charge you unless you explicitly start a paid transaction.

3. Cancellation After Billing Opens

If paid subscriptions are enabled in the future, you may cancel your subscription from the billing area we provide after billing opens or by contacting us. Upon cancellation:

• You retain access to paid features until the end of your current billing period, unless required otherwise by law or by Paddle policy.
• No further charges will be made after the current period ends.
• Your account may revert to the free or account-access level once the paid period expires.

4. 14-Day Cooling-Off Period (EU / UK / EEA Consumers)

If paid billing is enabled and you are a consumer located in the European Union, the United Kingdom, or the European Economic Area, you may have the right to withdraw from your first paid subscription within 14 days of the first payment, without giving any reason, and receive a full refund. This right is granted under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK regulations.

Note on digital content: By starting to use the paid plan within the 14-day period, you acknowledge that you may lose this withdrawal right for the portion of the service you have already consumed, measured in shot credits used. A prorated refund may still apply — we will review on a case-by-case basis.

5. Additional Refund Eligibility

Beyond the cooling-off period above, we offer refunds in the following situations:

• Billing errors: if paid billing is enabled and you were charged incorrectly (e.g., duplicate charge, wrong amount, charged after cancellation), we will issue a full refund for the erroneous charge.
• Service unavailability: if you paid for access and the Service experiences extended downtime (more than 72 consecutive hours) during your billing period, you may request a prorated refund for the affected period.

6. Non-Refundable Situations

Outside of the cases described above, refunds are generally not available after paid billing has opened:

• After the applicable cooling-off window has expired, except for billing errors, service unavailability, or rights required by law.
• Partial-month usage — we do not prorate refunds for cancellations made mid-cycle.
• Violations of our Terms of Service that result in account suspension or termination.
• Shot credits already consumed by the user during an active billing period.

7. How to Request a Refund

To request a refund, please contact us at hello@shotmind.net with the following information:

• Your account email address
• The date of the charge you would like refunded
• The reason for your refund request

We aim to review all refund requests within 5 business days. If the charge was processed by Paddle, approved refunds will be processed through Paddle and will appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For billing and refund inquiries, please contact us at hello@shotmind.net.