Contact Us
Have a question, need help, or want to request account access? Read the Support Center first, then reach out and we'll get back to you within 1 business day.
We use a single shared inbox for all inquiries. To help us route your message, please prefix the subject line with one of: [Support], [Billing], [Legal], [Privacy], or [Sales].
Technical Support — bug reports, account issues, installation issues, or feature questions. Prefix subject with [Support].
Access, Billing & Refunds — account access questions, billing questions, or refund requests if a paid charge applies. See also our Refund Policy. Prefix subject with [Billing].
Legal & DMCA — DMCA takedown notices or terms-of-service questions. Prefix subject with [Legal].
Privacy & Data Requests — access, export, or deletion requests under GDPR / UK GDPR / PIPL. Prefix subject with [Privacy].
Team Use & Partnerships — team use, higher-volume needs, studio workflows, or partnership inquiries. Prefix subject with [Sales].
ShotMind is operated under the ShotMind brand by Yuan Shuai.